Installation instructions for the THRIVING-Deliveroo app
Follow the steps below to install the research app, connect it to your Prolific ID, log in to Deliveroo, and start placing your usual Deliveroo orders through the app.
What this page contains
This page explains how to install the THRIVING-Deliveroo research app on Android phones and iPhones, how to link the app to your Prolific ID, what to do next to get compensated for taking part, and how to fix common installation or login problems.
1 Install the research app
This step is different depending on whether you have an Android phone, such as Samsung, Google, Motorola, Xiaomi, Huawei or OnePlus, or an iPhone.
Android phones
Open the link below on your phone, or scan the QR code, then tap Install and wait a few seconds for the app to install.
iPhones
On an iPhone, you will need to install two apps: TestFlight, Apple's official app for testing apps, and then the THRIVING-Deliveroo app.
Install TestFlight
Install the research app
After TestFlight is installed, open the link below or scan the QR code, then tap Accept, then Install.
2 Connect the app to your Prolific ID
Paste your Prolific ID below. This page will create your personalised link and QR code. Open the personalised link on the phone that has the research app installed, or scan the personalised QR code with that phone.
Your personalised link
Your QR code
3 Log in to Deliveroo
Tap Log in in the top-right corner of the app. Enter the email address associated with your Deliveroo account and follow the usual login process.
Once logged in, choose your delivery address and you are ready to order food.
4 Place your food orders through the research app
To take part in the study and receive compensation, you must place your Deliveroo orders using the THRIVING-Deliveroo research app. Orders placed through the standard Deliveroo app will not count towards the study and will not be eligible for compensation.
Good to know: You only need to complete the setup steps once. The app should remember your login details for future use. Any Deliveroo benefits you normally receive, such as Deliveroo Plus, free delivery, discounts, or other promotions, should continue to apply when you use the research app.
Known issues and how to fix them
Linking the app to Prolific ID returns a 404 error
If you see a 404 error, please check that the THRIVING app has fully installed and then try again. It can take a few seconds, or even a few minutes, for the app to install. Once installation is complete, you should be able to open the app and you will then be asked for login details.
Do not log in on that screen. Instead, return to Step 2 and open your personalised Prolific link on the phone with the app installed.
I am not able to log into the app
If you open the THRIVING app after installing it, it may ask for login details, either as a researcher or as a participant. Do not try to log in there. Instead, use the personalised link created in Step 2 above to connect the app to your Prolific ID.
I am not able to log into Deliveroo on the app
You need to log into Deliveroo using the email address that you usually use for Deliveroo. The app does not allow single sign-on through Facebook, Google, or Apple. Enter your email address instead. This can be a Gmail address. You will then be asked for a password or sent a text message with a code.
If you already tried unsuccessfully to log in using single sign-on, please close the app and then open it again to try once more.
The app asks me to log into Deliveroo each time I open it
This should not happen. The app is designed to keep you logged into Deliveroo and remember what you were doing last time it was open. When opening the app, it can take a little while before that information is processed, so please wait a few seconds.
If the app continues to ask you to log in again each time, please send us a screenshot of the problem and we will investigate.
TestFlight requests an invitation code
After installing TestFlight, you can close that app and continue with the second part of Step 1 for iPhones: installing the research app. The installation link for the THRIVING app has the invitation code embedded in it, so you do not need to type or copy-paste anything.
I need to install the app on a different device
This can be done, but you will need to modify the personalised link in Step 2. Add _2 or _3 to the end of your Prolific ID in the link.
For example, use participantId=YOURPROLIFICID_2 instead of participantId=YOURPROLIFICID. If you run into problems, please message us and we can send you a modified link.
Device compatibility issues
If the app does not run because your phone is too old, please send us a message with a screenshot of the problem. If you have another phone, you can install the app on that device instead, but please see the guidance above about using a modified link for a different device.
I have installed the app. Now what?
You are ready to place your usual Deliveroo food orders using the THRIVING-Deliveroo app. Please use the research app, rather than the standard Deliveroo app, so your orders count towards the study and compensation.
Still not working?
Please do the following:
- Take a screenshot of the problem.
- Gather some basic information about your phone, such as product name, model name and software version. You can find this in Settings and then About phone.
- Send us a message on Prolific or email support@thrivingresearch.org.
We will do our best to get you up and running as soon as possible.